Terms and Conditions

Sometimes we reject orders, for example because you are located outside the UK or because the service was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

We charge you when we supply your service

We will send you an invoice for the amount payable within 48 hours of supply.

Method of payment for services

We only accept online payments by debit / credit card, or payments by bank transfer. This means other forms of payment, such as cheque or cash payments, are not accepted.

We charge interest on late payments

If we’re unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 2% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

We’re not responsible for delays outside our control

If our supply of your service is delayed by an event outside our control, such as serious illness or injury, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but you can contact us to end the contract and receive a refund for any services you have paid for in advance, but not received.

Consumers have a legal right to change their mind under UK consumer law

Your legal right to change your mind. You have 14 days after the date we confirm your order to change your mind about a purchase, but you lose the right to cancel any service when it’s been completed, and you must pay for any services provided up to the time you cancel.

How to let us know and what happens next. If you change your mind contact us by email or use the cancellation form we sent to you when you placed your order for services. We also have a ‘Contact Us’ page on our website. We refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. We refund you by the method you used for payment. We don’t charge a fee for the refund.

We can suspend supply (and you have rights if we do)

We can suspend the supply of a service. We do this to:

deal with technical problems or make minor technical changes;
update the service to reflect changes in relevant laws and regulatory requirements; or
make reasonable changes to the service.

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency. If we suspend the service we adjust the price so you don’t pay for it while its suspended. If we suspend supply for more than 7 days, or tell you we’re going to suspend supply, you can end the contract and we’ll refund any sums you’ve paid in advance for services you won’t receive.

We can withdraw services

We can stop providing a service. We let you know at least 7 days in advance and we refund any sums you’ve paid in advance for services which won’t be provided.

We can end our contract with you

We can end our contract with you for a service if you don’t make any payment to us when it’s due and you still don’t make payment within 14 days of our reminding you that payment is due;

We don’t compensate you for all losses caused by us or our services

We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
Caused by a delaying event outside our control. As long as we have taken the steps set out in the section ‘We’re not responsible for delays outside our control’.
Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions.